As cloud computing becomes increasingly pervasive within the enterprise, a clear trend is emerging of organisations deciding to outsource the entire business process supporting the cloud application.
Particularly suited to our eCommerce and eLearning solutions, at Clarimont we support a number of organisations with their end-to-end business process. When combined with technical support services, Business Process Outsourcing (BPO) frees up important resources within the organisation allowing them to work on core business activities instead of peripheral supporting tasks.
At Clarimont we have proven experience in supporting a number of organisations by running the entire business process associated with their eCommerce and eLearning solutions.
Many clients find that this service results in lower operational costs. Rather than hiring dedicated staff to perform these functions, services are supplied by Clarimont on an as-needed basis.
Our areas of expertise include:
- Comprehensive Customer Support Centres
- Integrated Technical Support and BPO services
- Continuous Improvement Assessments & Reporting
Having supplied BPO services to a number of large organisations, Clarimont is well equipped to provide similar services to other clients to support functionality associated with cloud and mobile applications.
- Able to offer full customer/student/user support services
- Can be combined with Technical Support
- Continuous Improvement driven from full solution visibility